Shipping policy

Shipping Policy

Order Processing

Orders are processed within 1 business day and payment is on delivery.

Orders placed on weekends or public holidays will be processed on the next business day.

Delivery Time

Estimated delivery times are:

Nairobi: Same day or next business day.
Major towns (Mombasa, Kisumu, Nakuru, Eldoret, Thika, Nyeri, etc.): 1–2 business days.
Remote areas: 2–5 business days.

Delivery times may vary due to weather, courier delays, or other unforeseen circumstances.

Shipping Charges

Shipping charges are calculated based on your location and the size or weight of your order.

The delivery fee will be communicated before your order is dispatched.

Order Tracking

Once your order has been dispatched, we will notify you via WhatsApp, SMS, or phone call with delivery updates where applicable.

Delivery Inspection

Please inspect your order upon delivery.

If the package appears damaged or incorrect, notify us within 48 hours so we can assist you promptly.

Failed Deliveries

If delivery cannot be completed because the customer provided incorrect contact details, an incorrect address, or was unavailable, additional delivery charges may apply for re-delivery.